IT Service Outsourcing Guide
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Please select one or multiple categories (using ctrl + click) to search for provider:
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Question weight Find provider for Call Center Outsourcing (* denotes required)

1. What call center functions and services do you require?
2. How many inbound calls, emails, and/or inquiries do you expect to outsource on a monthly basis?
1 to 499 (Monthly budget under $500)
500 to 1,999 (Monthly budget $2000)
2,000 to 4,999 (Monthly budget $5000)
5,000 to 9,999 (Monthly budget $10000)
10,000 to 19,999 (Monthly budget $20000)
20,000+ (Monthly budget $20000+)
3. What type of call center outsourcing coverage do you need?
Dedicated 24 hour coverage
Normal business hours coverage only
Normal business hours plus weekend/holiday coverage
Other
4. What call center services do you require?
Inbound - receive incoming calls
Outbound - place outgoing calls
Tier One Support
Tier Two and Three Support
5. What software or hardware support do you require of the oursourcing center? (enter keywords)
*6. What region do you require the service provider to offer services?
7. Brief description of your requirement (using important keywords)
*8. What language skills do you require the provider to offer?
9. What type of industry are you in?

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